Beyond the charts that showed the reported faults of certain makes and models, J.D. Power Asia Pacific’s 2015 Malaysia Initial Quality Study (IQS) also revealed that perceived problems with new cars can be managed through better explanation from salespersons, and for customers to actually take a test drive before buying a car (because 41% of us don’t!).
Wait, what’s IQS?
Faults are reported due to lack of familiarity with product
Salespersons can make a difference
Test drives matter, really
Who’s naughty or nice
(Source: J.D. Power Asia Pacific 2015 Malaysia Initial Quality Study)